Privacy Policy

1. Introduction

Gareth James Estate Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Information:
Gareth James Estate Limited
Company Number: 13644161
Registered Address: First Floor, Suite 2, Beaufront Business Park, Anick Road, Hexham, England, NE46 4TU

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number)
• Company name and business information
• Project requirements and specifications
• Communication preferences
• Payment and billing information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to enquiries and provide customer support
• Send administrative information and updates
• Develop new products and services
• Monitor and analyse usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you
• Consent: You have given clear consent for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing necessary to comply with the law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., hosting, payment processing)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our clients or others
• Consent: With your explicit consent for any other purpose

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure development practises

However, no method of transmission over the Internet or electronic storage is 100% secure. Whilst we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Tax and accounting obligations
• Dispute resolution purposes

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at gareth@garethjamesestate.com

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

We may use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practises or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the United Kingdom. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practises, please contact us:

Email: gareth@garethjamesestate.com
Address: First Floor, Suite 2, Beaufront Business Park, Anick Road, Hexham, England, NE46 4TU

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk